Salesforce India's CEO Emphasizes AI's Potential to Transform Public Services and Calls for Global Cooperation

Arundhati Bhattacharya, CEO and Chairperson of Salesforce India and former Chairperson of the State Bank of India, asserts that artificial intelligence (AI) is poised to revolutionize various sectors, including healthcare, diagnostics, education, and skills development. Highlighting the cross-border nature of AI, Bhattacharya advocates for a "Global Compact" to ensure its benefits are shared universally and to mitigate potential misuse.

In an interview with PTI, Bhattacharya emphasized the transformative potential of AI in enhancing public service delivery in India. She noted that AI could significantly improve efficiency and reduce costs, thereby making public services more accessible and effective.

Bhattacharya underscored the importance of global collaboration in regulating AI, given its ability to transcend national borders. She expressed confidence in AI's potential to benefit society but cautioned against its misuse, advocating for careful and responsible deployment. "AI is like any other tool; it can be used for good or bad purposes. We need to be cautious about how we use it," she said.

Drawing parallels with global climate issues, Bhattacharya stressed the need for an international consensus on AI governance. "AI will impact people globally and is not confined by borders. A Global Compact is essential to ensure it is used responsibly and for the greater good," she stated.

Bhattacharya described AI as a "gamechanger" for India, highlighting its potential to address the country's unique challenges. "India has ample manpower but needs technology to help individuals reach their full potential. AI can provide the first layer of insights and ensure fair distribution of resources," she explained.

The discussion around AI is not limited to its benefits. Policymakers worldwide are also focusing on the potential risks and the need for a responsible, human-centric governance framework for AI. Bhattacharya's call for a Global Compact on AI reflects the growing recognition of the importance of international cooperation in harnessing AI's potential while safeguarding against its risks.